If we need additional information about your order, we will text/email you. We do not pay for tariffs, customs, or taxes on international orders. We offer FREE shipping on orders over $75.
What are in-store pickups?
You can choose to have your online order picked up at the Provo or Lehi locations for free. When the store receives your order, they will call you and let you know that it is ready to be picked up. It will take 2-5 business days to be processed and arrive at the store.
Once ready for pickup, your order will be held for 30 days. Orders not picked up within this time-frame will be cancelled, and your method of payment will be refunded. We will give you a reminder call before refunding. If you would like to request a 24-hour extension and pick up your order after the 30 days, please contact us before the order is refunded.
This shipping option costs $5 and takes 5-7 business days for you to receive your order.
What Payment Methods Are Accepted?
We Accept PalPal and Credit card!
Is Buying On-Line Safe?
Absolutely safe, we have protection for every customer, please rest assured to place an order!
Orders & Returns
What is your return policy?
- In-Store: 14 days for in-store credit or exchange.
- Online: You have 14 days after you receive your order to ship it back to Called to Surf and we will refund you for the item(s).
- The items must have all original tags on them, be unwashed, and unworn with no makeup stains on the items.
How do I return my online order?
To process a return please send your unwanted items to the following address: No. 01, 28th Floor, Unit 1 Huali Building, No. 90 Jiangbei Section of Huizhou Avenue Huizhou City Make sure to include a note with your name and order number in the package. The refund will be processed as soon as we receive your order.
Do we pay for shipping costs to be sent back to us?
We do not reimburse shipping costs for your item to be returned to us unless the wrong item was sent to you or it was damaged when you received it.